Contact our Prisoner and Family Support team

Our phone lines are normally open between (UK times):

9.30am and 1pm on Monday, Wednesday and Friday, and
9.30am and 4.30pm on Tuesday and Thursday

Freephone from UK 0808 172 0098 / Standard rate 0044 (0)20 7561 6820 - Select option 1

If you prefer, or you are outside the UK, please email us: [email protected]

(Please note that we aim to reply to emails within 7 working days) 

If you are consular staff, please email: [email protected] 

For urgent enquiries about imprisonment outside the UK, please contact your nearest British Embassy / Consulate / High Commission, or the Foreign, Commonwealth & Development Office (FCDO) in London (whom you can also ask to transfer you to a British Embassy overseas):

(00 44) (0)20 7008 5000 (24 hours)

https://www.gov.uk/guidance/arrested-or-detained-abroad